HOW TO SEND US YOUR FILM

A person is signing documents with a pen, wearing a light blue shirt; the focus is on their hands.

1. BOOK YOUR FILM SERVICE ONLINE

Choose the film processing and/or scanning services you need in our online shop and add them to your cart.
At checkout, choose return shipping for your negatives, storage at the lab for a combined return shipment, or disposal.
Complete your purchase and payment.
You’ll receive an order confirmation with your order number.

Shop - Order your services here!

2. Pack your films securely

There are many ways to package your films. To ensure that your films arrive safely, please package them with care.

Please write your order number on the shipping envelope or write it—along with your name—on a small piece of paper and place it inside the envelope. We have already received all other information online.
The maximum length of the box or shipping envelope should be 30 cm so that it fits in the package box.

An open white cardboard box on a white background.
Spieker Film Lab entrance at Humboldtstraße 128, Hamburg. The film drop box is to the left of the lower-ground-floor entrance.

3. Send your package to us

We accept all shipments from major shipping carriers. We recommend sending your films via Deutsche Post as a “Groß/Maxibrief” (large/maxi letter).

If desired, we’ll return your negatives via Deutsche Post. We’ll use the address you provide as the return address for your negatives. Alternatively, you have the option to have us dispose of your negatives or to pay €1.90 per order to have us store your negatives.
As soon as you request a return shipment, we will send you all your negatives. When requesting the return of stored negatives, please let us know that you want us to send back all negatives currently in our possession:

Our mailing address for your film:


Spieker Film Lab
Humboldtstr. 128, Basement
22083 Hamburg

Drop-off in Hamburg-Winterhude

Alternatively, you can drop off your order in our drop-off box at Humboldtstraße 128 at any time of day or night. Please write your name and order number on the package or shipping envelope before dropping it off, or include a small note inside the package.



VISIT OUR FILM LAB · HUMBOLDTSTR. 128

Visit our film lab during opening hours:

Monday 13:00–19:00
Tuesday 13:00–18:00
Thursday 13:00–19:00
Friday 13:00–18:00

We look forward to seeing you.




4. Get your scans online

We will process and scan your order and send you the finished scans via a download link to the email address you provided during the ordering process. We assume no liability for lost shipments or damage to the film.

SPIEKER FILM LAB

ABFROM

DROP-OFFALTONA.

BEI KNACKSCHARF RENTAT KNACKSCHARF RENT

Ab dem 15. September kannst du deine Filme auch in Altona abgeben. Wähle und bestelle deinen Lab-Service vorher im Spieker Online-Shop.From 15 September, you can also drop off your film in Altona. Choose and order your lab service in the Spieker online shop before dropping it off.

KNACKSCHARF RENT

Waidmannstraße 12A
22769 Hamburg-AltonaIm Gebäude auf dem Hinterhof.Inside the building in the rear courtyard.
Anfahrt & aktuelle Öffnungszeiten ↗Directions & current opening hours ↗

ÖFFNUNGSZEITENOPENING HOURS

Mo–FrMon–Fri
08–19 Uhr08:00–19:00
SamstagSaturday
09–13 Uhr09:00–13:00
SonntagSunday
geschlossenclosed

  1. 1. SERVICE
    AUSWÄHLEN.    1. CHOOSE
    YOUR SERVICE.

    Wähle deinen Lab-Service im Spieker Online-Shop und schließe die Bestellung ab. Die Auftragsnummer steht in deiner Bestellbestätigung.Choose your lab service in the Spieker online shop and complete your order. You will find the order number in your confirmation email.

  2. 2. FILME
    EINPACKEN.    2. PACK
    YOUR FILM.

    Schreibe Namen und Auftragsnummer außen auf die Tasche oder den Umschlag. Lege die Filme hinein und verschließe die Verpackung gut.Write your name and order number on the outside of your bag or envelope. Put the films inside and seal it securely.

  3. 3. BEI KNACKSCHARF
    ABGEBEN.    3. DROP OFF
    AT KNACKSCHARF.

    Die Drop-off-Ecke liegt im Gebäude auf dem Hinterhof. Lege deine verschlossene Tasche während der Öffnungszeiten in den Spieker-Kasten.The drop-off corner is inside the building in the rear courtyard. Place your sealed bag in the Spieker box during opening hours.

Wir leeren den Kasten zweimal pro Woche.
Plane für diesen Weg ca. 2–3 Werktage zusätzlich zur regulären Bearbeitungszeit ein.We collect films twice a week.
Please allow approximately 2–3 extra working days on top of our usual turnaround time.

LAB-SERVICE BESTELLEN ↗ORDER YOUR LAB SERVICE ↗